Jewelry Rings Engagement
Can I return or exchange jewelry (my engagement ring) to Jared?
I have had my engagement ring for only 10 months, and the side diamonds have fallen out 4 different times. The jewelry store “Jared” (where the ring is from) keeps telling me that it is because I am probably rough with it – which I am NOT. I LOVE the ring, and they repair for free, but that’s not the point – I just don’t want to deal with the inconvenience forever. Any suggestions? Thanks!
Yes. You have a manufacturers defect. In 10 months you physically can not be rough enough to knock stones out of rings. Even if you were wearing it while doing the X-games. You are legally required to allow them the opportunity to fix it. You have and they have refused to fix the situation. Calmly explain to them that you have legally fulfilled your obligation and that the ring is defective. You would like to return it or exchange it for a ring that is not so poorly manufactured.
Places like Jared’s seem to work better when you explain forcefully while using words like “legally”. But no, you do not have to deal with this inconvenience forever.
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